| CUSTOMER CARE At AccessKenya, we look after you from start to finish and continue to provide for your requirements. We focus on total customer satisfaction which is the foundation of our commitment to excellent services.
AccessKenya differentiates itself from its competitors by the quality of its people, its dedicated support system and numerous value added services. AccessKenya continuously strives to provide outstanding customer service together with its range of online products and services.
AccessKenya’s structure is based on “best practices” from Europe in terms of network configuration and personnel. Key to AccessKenya’s success is the distinct separation of roles to ensure each department provides its primary function to clients without shared focus. AccessKenya’s technical support is divided into 3 departments - Network Operations, Field Operations and Helpdesk.
In addition, a Client Relationship Department exists as a long term liaison and non technical reference point for all clients. Each client is specifically allocated a Client Relationship Manager to guarantee dedicated customer service. Our Client Relationship Department consists of 24 highly qualified, customer oriented individuals. This department has been specifically created to look after your pre-sales and post sales requirements and enquiries.
|
